Team

Gary Hentschel

Chief Executive Officer

Gary is a member of the investment partnership that acquired a majority interest in Word Systems in February of 2020. Gary serves as CEO of the company and provides strategic oversight as well as focusing on sales and marketing and growth opportunities.

Gary has a diversified history of executive management in both private and public firms, including President of KeyBank in Indiana for seven years and as CEO of ULG Companies, LLC for four years which was grown and taken to successful exit to a private equity – owned strategic buyer in 2019.

Gary is married with four children and four grandchildren, is a terrible fisherman, cyclist and golfer and resides in Indianapolis, Indiana.

Dick Dilling

Chairman of the Board

Dick is a member of the investment partnership that acquired a majority interest in Word Systems in February of 2020. Dick serves as Chairman of the Board of Directors of Word Systems and assists in strategic planning and governance.

Dick is a highly successful entrepreneur who built and owned one of the largest non-union mechanical contractors in the Midwest (Dilling Group, Inc.) which was eventually sold to Comfort Systems, USA in 2019.

Dick can be categorized as The Most Interesting Man in The World and resides in Logansport, Indiana, South Carolina and South Dakota.

Bob Millard

Operating Partner

Bob is a member of the investment partnership that acquired a majority interest in Word Systems in February of 2020. Bob serves as Operating Partner of Word Systems and oversees technology, finance and accounting at the company.

Bob has a diversified history of executive level finance and technology responsibility at both public and private firms, including serving as CFO of Finishmaster, Inc., Angie’s List (before, during and after 2011 IPO), Go Health and T2 Systems.

Bob is married with three children and three grandchildren, is an accomplished age group road and gravel cyclist and resides in Indianapolis, Indiana.

Jim Halsmer

President

Jim has been with Word Systems for 40 years in various different departments. Starting out as Service Technician in 1977 and moving up to President in 2014, Jim is driven every day to keep the business going by listening to staff and paying close attention to what our customers are saying. 

Christy Walchle

Vice President, Operations & GTM Strategies

Christy began her career with Word Systems in sales and moved into a leadership role when she became Vice President in 2014. As Vice President, her focus is Operations, with an emphasis on special projects. Throughout her career, she has been responsible for direct sales of over $15M with 100% retention of her customer base.

Christine Condon

CFO

Christine Condon serves as CFO of Word Systems focusing on key components of company growth, strategy, and financial, human resources and compliance operations.
Christine has 20 years of experience in financial and corporate leadership. Christine started as a consultant to Word Systems in December, 2005 as part of an outsourced CFO services firm. In 2007 she became the CFO of Word Systems.

Rick Barretto

iRecord CVO

Founded the software company iRecord, a powerful video recording, distribution and management product used by key law enforcement groups, hospitals, corporations and child advocacy centers and other companies that want to store, organize, manage and retrieve important video and audio assets in an organization.

Mitch Thompson

Vice President, Public Safety Solutions

Mitch joined Word Systems early in 2021 after a 28 year career in law enforcement and most recently technology consulting. Mitch served in numerous capacities in law enforcement and leadership including patrol officer, field trainer, investigations, command level and Chief of Police of a major suburban agency. His unique background in public safety and technology will be invaluable to the growth of the company going forward.

Steve Ferguson

Technical Services Director

Steve has spent the last 7 years in Phoenix, Arizona and is now returning to his home state of Indiana as Director of Technical Services. He brings a diverse background in leadership with many years in IT and business consulting engagements as well as managed services for several branches of the military and multiple healthcare organizations.

Mike Barretto

Vice President, Business Development & Client Success

As technology experts, we will provide you with reliable solutions to help you maintain compliance and gather insight.

Our clients count on us to deliver distributed recording platforms for mission critical recording environments. These products allow our clients to maintain compliance and turn data into insight. We’re on a mission to continuously supply you with the best solutions available.

Word Systems was founded in 1977. Since the beginning, our team has led the way for providing and implementing enterprise audio, video, and VoIP recording solutions to public safety, healthcare, government, judicial and corporate markets. To this day, we maintain the values of a family-run business—we treat people right, because our clients deserve the highest level of service. Even with employees working remotely, and others based at our local headquarters, we’ve always been able to form close connections with each other, as well as to our clients. That’s how our company has been able to grow.

Let’s Work Together

If your skills and passions are a good fit for Word Systems, we’d love to hear from you. We regularly have new opportunities and openings for top talent. Please visit the Employment page to learn more and apply.