Delivering customer service begins with understanding what our customers want. Customer satisfaction is our highest priority. Each member of our company is an experienced professional in addressing your needs. When contacting us, you can be assured of receiving individual attention and prompt answers to all your inquiries. From our management team to our sales, service and support staff customer satisfaction is our highest priority.
Word Systems, Inc. is exited to announce our enhancement to customer service. Contact us about adding your system to our Remote Alarm Monitoring Service. This service connects to your system through a private secure IP connection. This connection allows our technical support team to monitor your systems health 24X7, 365 days a year. Our team will know instantly of any alarm conditions on your system. This connection also allows rapid remote access to initially trouble shoot and even resolve problems before you know you had one. Please contact us to see if your system qualifies for RAM.
Whether you need refresher training, just have a question, or would like to schedule a training class for your department, we can customize a training program just for you. Not only can we offer web enabled, real time training tools but our professional staff will also train on location upon request.
Jody/ Johnson Memorial Hospital
I really just wanted to let you know how much I appreciate all the effort and knowledge you brought to the project.
Tod/ Nappanee Police/911
I just wanted to say Thanks for the fast service.
Gary/ Howard County, IN
If we do have to call the service desk, we get a call back within the hour and if necessary a service tech comes the same day if it is a critical issue.
Terry/ Fayette County Communications
I am so glad you guys have tech like you do.
Shaunda/ McCormick Police
It was a pleasure talking to you; you kept me smiling through it all.
Susan/ Goodyear Police Department
It has been an excellent experience working with you again as well - thank you for the quick responses on our needed equipment.
Annie/ SmallTalk CAC
We are very pleased with the system. Many thanks to you and the crew that came to Lansing. Top notch all around. Talk more soon
David/ Platteville Police Department
I got to a person quickly. They talked to me without making me jump through excessive hoops to prove that I was entitled to support.
TerryTampa Police Department
Have I ever told you how AMAZING Lori is? WOW! She never ceases to amaze me! Thanks so much for sending her to me. Madam you ROCK!
Katie/ Dunn County Circuit Courts
Thank you so much for your help. The company that has been assisting us came to the courtrooms this afternoon and said that your tech support was incredible and you were able to help them and with those answers they were able to solve our issues. Again, thank you again for all of your help!
Alana/ Milwaukee Police Department
Ben has become an integral part of our team. Though he is not a dedicated tech, he is as near to one as we have and that is greatly appreciated. He is tenacious and thorough with his troubleshooting and resolutions. He has made a distinct impact on our relationship with Word Systems. We are very pleased with his performance.
Emily/ Fitchburg Police Department
The technician was able to remote my computer, and worked with IT personnel at my work as well who had remoted in. The technician worked very professional and efficiently and knew exactly what to look for.
Lisa/ State of Hawaii Judiciary
I was impressed once again with the willingness to communicate with each other, expedite attention to our call and problem. Great communication and team work to help us resolve our problem, Tracy, Ben, Dennis and Ryan.
Thanks again for the training documentation and running the training class for ComEd on Tuesday. The training class and documentation you put together provided the ComEd administrator with a much better understand of the voice recording environment and will make it much easier for them to manage Inform and the voice loggers.
Yes. Install went great. James Magby was awesome and did a great job in training, explaining, working with us, etc. We would love to have you out here to check it out.
Carrie C.Executive Director / Madison County Child Advocacy Center
hank you Verne, for sticking with us all of these years. Thank you for all of your help and for being a resource to make the process as seamless as possible so that we can do our jobs!
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