Thousands of calls, mails, chat sessions are received and processed by customer centers on daily bases. These try to understand the needs of the customers, their likes and dislikes. This knowledge makes a great impact on companies’ implementation, their effect on the market.
Voice over Internet Protocol, or VoIP, recording is known as a kind of voice logging or telephone recording. After its invention call centers started to use it. But currently, all kinds of businesses use VoIP recording for their purposes.
Sound recording and reproduction refers to a mechanical or electrical inscription and a process of sound waves re-creating, comprising sound effects, spoken voice, instrumental music or singing. Sound recording technology may be divided on two major types, which are analog recording and digital recording.
A digital video recorder, or DVR, is a term that defines a client electronics item or application program that may record video as a digital file to a USB drive, SD Card for data storage, disc storage.And it’s not the full list of the memory devices. This recorder also has another name – personal video recorder, or PVR, which is used in marketing in order to boost sales.
9-1-1 is a famous number that has to be dialed if emergency happens. This number is also written on the emergency-rescue vehicles. 9-1-1 is famous as emеrgency telephone number as part and parcel of the NANP.
Voice logging, also called telephone recording, is an appropriate procedure of systematical audio recording, generally conducted in business communication. As a rule, business radio channels and telephone lines are subject to recording. For business entities it is a method to reduce failures, make client service better, improve safety and keep records.