News

Interaction Analytics by NICE, is a platform that gives an opportunity to companies to monitor hidden information in customer interactions.
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NICE Systems (NASDAQ: NICE), is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time.
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Magnetic tape - Before magnetic tape has been invented, magnetic wire recorders achieved great success showing the conception of magnetic recording. However, these recorders have failed to provide the level of quality compatible with the broadcast and recording standards that were valid at that period.
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VoIP recording - Currently, telecom cables are not often used for making VoIP calls. Instead, digital format for VoIP calls is used by means of computer networks. That’s why now VoIP recording is made by means of connecting to computer networks, not to phone lines.
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Sound recording - technology may be divided on two major types, which are analog recording and digital recording. Acoustic analog recording is made by means of the application of a microphone diaphragm which indicates atmospheric pressure changes.
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Call Center - An entity where a group of people, as a main task, communicate with customers, client’s etc. via telephone, video conferencing, fax, e-mail and other electronic media.
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A digital video recorder, or DVR, is a term that defines a client electronics item or application program that may record video as a digital file to a USB drive, SD Card for data storage, disc storage.
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9-1-1 is a famous number that has to be dialed if emergency happens. This number is also written on the emergency-rescue vehicles
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Voice logging, also called telephone recording, is an appropriate procedure of systematical audio recording, generally conducted in business communication.
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Digital recording: What’s the Meaning
Starting from 1980s, the SPARS code was applied for specifying music that had to be recorded, mastered and mixed in a digital form.
This code identified whether one or another process was analog or digital.
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Surveillance is another word for monitoring of the behavior and activities of people, normally aimed at influencing, managing or protecting.
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Closed-circuit television cameras are able to produce both images and recordings for surveillance purposes. They can be either video or digital still cameras. The CCTV camera was invented by Marie Van Brittan Brown.
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Advantages of Closed-circuit television — For the employers, CCTV is a very useful instrument for many reasons. Some of them are obvious: preventing crimes like thefts, helping the police and watching the employees.
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SALT LAKE CITY, Utah — October 10, 2011 — In a move to optimize patient flow transfer and phone call recording, storing, and retrieving technologies, Central Logic and Word Systems, Inc. announced a strategic relationship that increases communication and compliance efficiency for hospitals.
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Case Studies

iRecord Gives the Delaware County Child Advocacy Center Efficient Interview Process.
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